Customer Care

If you want a change for size, colour or an alternative product, you can make a new purchase online and RETURN THE ITEM not wanted.
As soon as we get your return we will reimburse you from Headquarters.
For any questions or comments, write to: info@ceciliarinaldi.com
Cambi

GENERAL CONDITIONS FOR RETURNING

All items must carry its label and be in its original state.

Under Law 7/1996 (January 15) of the Retail Trade, you have 7 working days, from the reception of your order, to make the return.

All shipping costs are at the customer’s expense.

Note that the colours of the garments may vary depending on the calibration and resolution of each screen.

HOW TO RETURN AN ITEM

Choose one of the following options:

  1. Contact UPS, FedEx, DHL.
  2. Contact another “door to door” service of your choice (e.g. UPS, FedEx, DHL…) 
  3. Certified Mail (Registered mail) at your local post office.

Shipping Address:

CECILIA RINALDI

Rua Muro, 24

41121 Modena

ITALY

As soon as we get your return, we will refund you the money (through the same paying method you used) after checking the garment is in its original condition and carries the original labels.

For any questions or comments, write to: ceciliarinaldi.cr@gmail.com

HOLDER OF THE WEBSITE

The website www.ceciliarinaldi.com/ is owned by the company CECILIA_RINALDI: HANDMADE IN ITALY ARTISANAL ECOLOGICAL DESIGN VAT No. 03559680362, Legal Address: Rua Muro 24 Modena (MO) Italy Phone: +393884991879 (Monday to Friday, 10:00 to 13:00 and 15:00 to 18:00), e-mail: ceciliarinaldi.cr@gmail.com .

 

OBJECTIVE OF THE WEB SITE

In www.ceciliarinaldi.com/shoponline you will find fashion collections for women and men from designer Cecilia Rinaldi.

The use of the services of the Website, and the acquisition of any of the products offered, constitutes acceptance of the User, without reservations of any kind, to each and every one of these Terms of Use.

Registration on the Website and use of its services means that the data, as a user, will become part of the files of CECILIA RINALDI and its treatment will be as provided in the Privacy And Security Policy, the terms of which the User expressly acknowledges and accepts.

These Terms of Use, together with the Privacy and Security Policy and the Return Policy of the Website, are the only conditions applicable to the use of the Website and to the purchase of products through it and replace any other conditions, unless prior written agreement between CECILIA RINALDI and the User.

Consequently, Users who access the Website, sign up and purchase products through it, accept and are bound to these Terms of Use and its shipping conditions together with the Privacy and Security Policy and the Return Policy, as are found written at the time the User accesses the web Site.

TERMS OF SALE

The products you can find on the Website are for sale with the characteristics listed, except typo. All products shown are available. When a product, size or color is sold out, it will disappear from the Website automatically.

  • Prices of products displayed on the Website include VAT. In the purchase invoice, VAT will appear clearly broken down.
  • Shipping costs are indicated before confirming the order. Delivery terms range 15 working days from the time of purchase.
  • All shipping costs are at the customer’s expense and are indicated before confirming the order.
  • Delivery terms range 15 working days from the time of purchase.
  • CECILIA RINALDI will not be responsible for any possible tax or fee such as, for example, custom taxes generated at the port of destination.
  • The User name, email address and password, provided to CECILIA RINALDI, are identifiers and keys to access and shop at the Website and constitute personal and non-transferable data.
  • The User name, email address and password, may be modified, which would mean the cancellation of the original records.